Contact Us
You can reach the Social Casinos editorial team at [email protected]. We read every message. This page explains what we can help with, what has to go to the operator instead, and what to include so we can give you a useful answer the first time.
One thing to be clear about up front: we are an independent comparison site covering sweepstakes and social casinos in the US. We do not run any gaming platform, we cannot see your account, and we cannot release coins, reverse a purchase or approve a redemption. Those requests have to go to the operator's own support team.
What to email us about
- Corrections. If a welcome offer, eligible-state list, age requirement or redemption threshold on our pages no longer matches the operator's official rules, tell us. These change often and reader reports are one of the fastest ways we catch it.
- Your experience with a listed brand. Good or bad — verification delays, promotional playthrough terms that read differently once you're inside, coin expiration rules, support response times.
- Questions about how the sweepstakes model works. Gold Coins versus Sweeps Coins, no-purchase-necessary entry, what a redemption minimum actually means in practice.
- Coverage requests. A platform you'd like reviewed, or a comparison angle we haven't written yet.
- Business and partnership enquiries. Use the same address and say so in the subject line.
What we can't do
- Access, unlock, close or restore an account on any platform.
- Issue, restore or top up Gold Coins, Sweeps Coins or promotional coins.
- Process, chase or appeal a prize redemption.
- Refund a coin package purchase or dispute a card charge.
- Tell you whether a specific site is legal for you personally to use. Availability varies by state, some states restrict or prohibit sweepstakes casinos, laws change, and operators also exclude states by their own choice. Check the platform's official rules and your own state's position, and take legal questions to someone qualified to answer them.
- Give tax advice. Prize redemptions may be taxable under federal and state rules — keep your own records and consult official guidance.
Writing a message we can act on
- Name the platform and the page on our site you're referring to.
- Say what you saw versus what we published — a screenshot of the operator's official rules or terms helps most.
- Include the date you saw it, since offers and state lists move.
- Leave out your account number, ID documents, card details and password. We never need them, and we'd rather you didn't send them.
We aim to reply to editorial and correction emails within two business days. Partnership enquiries can take longer.
Where to go instead for account problems
Every operator we list runs its own support channel — usually in-app live chat, an email address in the footer, or a help center. Start there, and keep the ticket reference. If you get nowhere, the platform's official rules and sweepstakes terms and conditions set out its complaints procedure, including any escalation path and the timeframes it commits to. Reading those documents before you complain almost always speeds things up, because most disputes turn on a term the player hadn't read: a promotional playthrough requirement, a coin expiration date, a state restriction or an identity verification step that wasn't completed.
The brands you'll see us discussing
We may earn a commission when a reader signs up through a link on this site. That doesn't buy a position in our rankings or soften a write-up, and our editorial scores are our own assessment — not customer review scores. Below are three of the platforms readers write to us about most, with the offer as advertised and the caveat we'd want you to read alongside it.
Spinblitz
Our top-ranked listing, with an editorial score of 10.0. Readers contact us about it mainly for one reason: the headline is enormous — 100 Million Gold Coins with the BLITZ JACKPOT — and the number needs context. Gold Coins are the play-for-fun currency. They are not redeemable for prizes, no matter how many you hold. Prize redemption runs on the separate sweepstakes currency, and that side of the account has its own minimums, verification and terms. If you email us about Spinblitz, tell us which currency you're asking about; it resolves most of the confusion immediately. Limitation: the size of the Gold Coin figure makes the offer easy to misread, and the value to you depends entirely on the sweepstakes-side terms in the official rules, which you should check before signing up.
Lone Star
Ranked second at 9.9. It appears here because its advertised welcome package splits the two currencies explicitly — up to 500k GC and 105 Free SC — which is the structure readers find easiest to understand. "Up to" is doing real work in that sentence: the full amount is typically tied to purchase tiers or promotional steps rather than handed over at signup, and the free sweepstakes portion carries its own playthrough and redemption conditions. Limitation: tiered welcome offers are the ones most often queried in our inbox, precisely because the advertised maximum and the amount a new account actually receives can differ.
Casino.Click
Ranked third at 9.6, with a smaller, simpler opener — 150 extra coins and 10 free spins. It earns its place for readers who'd rather test the interface on a phone than work through a large package with conditions attached. Free spins are normally tied to specific titles and to the promotional currency, so check which before you use them. Limitation: the modest headline means less to explore before you decide whether to buy coin packages, and a small promotional balance can be used up in a single short session.
How the ranked list compares at a glance
| Platform | Editorial rating | Advertised welcome offer |
|---|---|---|
| Spinblitz | 10.0 | 100 Million Gold Coins with the BLITZ JACKPOT |
| Lone Star | 9.9 | Up to 500k GC & 105 Free SC |
| Casino.Click | 9.6 | 150 extra coins & 10 free spins |
| SplashCoins | 9.6 | 200% welcome offer |
| Free Spins | 9.4 | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot |
| Lucky.me | 9.2 | 40,000 GC & 40 free SC welcome bundle |
| Crown Coins | 9.1 | 150% welcome bonus |
| Crash Duel | 9.1 | 200,000 GC + 100 free SC |
| Spree | 8.8 | 25,000 GC welcome offer |
| Mr Goodwin | 8.6 | Sign up & get 125,000 free coins |
Offers are as advertised by the operators and are subject to change, eligibility rules and the platform's official terms. Always confirm the current version on the operator's own site.
Money questions we get asked before people sign up
Participation generally doesn't require a purchase. Legitimate sweepstakes promotions run a no-purchase-necessary route — commonly daily free coin drops, login rewards, social promotions and a mail-in alternative method of entry set out in the official rules. Coin packages are optional, and you should treat them as buying entertainment currency, not as a deposit.
On the paying-in side, US platforms typically support debit cards, ACH or online bank transfer, and various online payment providers; support for e-wallets, PayPal and cryptocurrency varies by operator and sometimes by state, so check the cashier before you commit. On the paying-out side, prize redemption usually runs to a bank account or gift card option, sits behind a minimum redemption threshold, and cannot complete until identity verification is done — government photo ID, sometimes proof of address, and details matching your account. Processing times vary; nobody should promise you instant payouts, and we won't. Redemption limits, daily or weekly caps and coin expiration dates are all set in each operator's terms.
What's actually in these platforms
If you're writing to ask what you'll find once inside: the libraries are built mostly from slots, including progressive jackpot titles and games with published RTP ranges and differing volatility levels. Alongside those sit table-style games such as blackjack, roulette and video poker, and on some platforms live dealer rooms streamed with a real host. Crash and instant-win formats have become common too. Sessions are designed around mobile play, so most catalogues are playable in a browser or app on a phone. We don't publish game counts unless an operator states them, and we don't rank sites by "highest RTP" claims we can't verify — RTP is a long-run theoretical figure per title, not a promise about your session.
Beyond the casino-style games
Several operators in this space run adjacent products under the same account: sportsbook-style sweepstakes prediction markets, poker rooms, bingo and lottery-style draw games, and loyalty or VIP programs with seasonal tournaments and leaderboard events. These usually share your coin balance but apply different rules — separate promotional terms, different eligible states in some cases, and their own contribution rates toward any playthrough requirement. If your question is about one of those products, say so, because the answer is often different from the slots answer.
Eligibility, age and the legal picture
Sweepstakes casinos operate under a promotional sweepstakes model rather than as licensed real-money gambling operators, and that distinction shapes everything else: the dual-currency structure, the free entry route, and the consumer protections that do and don't apply. Regulation happens largely at state level in the US, and it is moving. Some states are served by most operators, some have passed laws or taken enforcement action, and operators independently exclude states where they see legal risk.
Most platforms accept players aged 18 or over; some set 21+, either across the board or in particular states. Accounts are geolocation-checked, and one account per person per household is the norm. We can't confirm your eligibility for you — check the operator's official rules and terms, which list eligible and excluded states, and treat availability as subject to change.
If gambling-style play stops being fun
If your message is about losing control of spending or play time, say that plainly and we'll point you toward the tools available — deposit and purchase limits, session reminders, self-exclusion and account closure on the operator side, plus blocking software on your own device. Free, confidential help is available in the US from the National Council on Problem Gambling and from Gamblers Anonymous. Our responsible gaming resources collect the practical steps in one place.
Other pages worth reading first
A lot of inbox questions are already answered elsewhere on the site. Who we are and how we review explains our process and independence. The terms of use for this site set out what our content is and isn't. If the answer isn't there, email [email protected] — include the platform name, the detail in dispute and the date, and we'll come back to you.